Delivery

That Something Special only delivers within Australia and will always endeavour to obtain the best possible prices for our customers by either using Australia Post or our preferred courier company.

Our postage rates are based on the weight of your order, your location and the current Australia Post rates, and will be advised prior to dispatch of your order. Shipping methods available are standard, Express Post and Registered Post. We reserve the right to substitute Australia Post shipping with courier delivery, should the need arise.

While we believe that our selected partners and suppliers are fantastic, there may be times, despite our best efforts when parcels or products are delayed in the delivery process. We will always endeavour to keep you fully informed and ensure prompt delivery of your order.

That Something Special regrets that we cannot be held responsible for lost or damaged postal items and recommend registered mail as this ensures delivery.
If you require registered post, please advise at the time of ordering.

 

Delivery Times

That Something Special recommends that orders are placed as early as possible to ensure that we are able to secure your selection. Please ensure that when filling out your order form you complete the section which lets us know the day and date of your wedding.

We understand however that where the personalizing of items is required these details may be not known until later in the process. We do require at least 14 days prior to the date of your wedding to complete your selections and ensure that delivery can be made.

We will endeavour to despatch all other orders within 14 days of receipt of payment for your order. Please do not hesitate to contact us if you require something at the last minute, we will always aim to help where possible and practical.

 

Returns & Damaged Goods:

That Something Special understands that by being an online store, shopping over the internet is different as you can not touch and feel the items up front. At That Something Special we believe our products are the best products. However, if you are in anyway unhappy with your purchase, you may return/exchange the item/s under the following conditions:

The following conditions apply to products that are returned for refund or exchange:

  • All products must be returned within seven days of receipt.
  • The product(s) must be as new (unused and undamaged)

To arrange a return, email enquiries@thatsomethingspecial.com.au with the following details:

  • Your Name,
  • Order Number,
  • Product Name/Code,
  • Reason for Return and
  • Request for Replacement, Exchange or Refund.

Apart from returns for damaged products, all products must be returned to That Something Special in a condition that is fit for re-sale.

It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. Products must be returned in original condition (unless we have been advised that the return is due to damaged goods) with the packaging intact within 21 days of purchase. We require a copy of your receipt and the e-mail advice Approving the return.
All returned orders must have prior approval. ORDERS RETURNED WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.

When a product is returned, refunds are offered in the following forms, depending on the method of payment at purchase and can take the form of:

  • Cash
  • Cheque
  • Money order

If you receive an incorrect product, or the product is damaged, both the product and delivery costs will be refunded. However, if you simply no longer want the product only the product costs can be refunded. Our return policy does not apply if the product(s) have been used, damaged or soiled. That Something Special reserves the right to refuse a return on any product that does not meet these requirements.

It is suggested that you insure your return package as That Something Special cannot be held responsible for any product lost or damaged in the post.  
There is no returns are available on personalized items unless the item is faulty.

DAMAGED GOODS:
For damaged or faulty goods, please note the following instructions for return
1. Please notify That Something Special within seven days of receipt of your order.
2. Repack the merchandise securely (you may wish to use the box in which the goods arrived). Please address to:
That Something Special
22 Fern St
SUNSHINE WEST VIC 3020
3. A refund of the purchase price of the damaged goods will be made upon receipt of returned items and any return delivery charges (original delivery charges are not refundable).

 

Cancellations:

The following outlines our policy regarding cancellation of bomboniere and gift items.

If an order has already been dispatched, recalling is difficult and we are not able to accept cancellations.
If you think that you may wish to cancel, we recommend you make contact within 24 hours of placing your order to confirm the orders status. Where goods have already been purchased with third parties we unfortunately cannot refund deposit monies.
If delivery is not underway, we will happily cancel and refund any payment already made less any costs incurred to That Something Special.

We unfortunately can not accept cancellations on personalized items where work has commenced on the item.